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Brand statements about major news events are inevitable at this point.
People laughed, or something like it, on Thursday night when Axe, the body spray brand, tweeted that they would ârather be lonely than with that mobâ quote tweeting an image of a can of their spray found at the Capitol following Wednesdayâs attack.
We’d rather be lonely than with that mob. AXE condemns yesterday’s acts of violence and hate at the Capitol. We believe in the democratic process and the peaceful transition of power. https://t.co/vX727ZfvS8
â AXE (@AXE) January 7, 2021
But the laughter â or whatever you call the single, bitter âhahâ I bark out when I read a tweet that says âI am dead and in hellâ â was knowing. Weâre familiar with this.
It is common, if not standard, operating procedure for a brand to issue a statement and distance itself when itâs found at the scene of a news event. Skittles and Arizona Ice Tea did so after those snacks were found on Trayvon Martinâs person following his murder. Tic Tac denounced Donald Trump after he was seen with their mints during a 2016 debate. The logic doesnât quite make sense â youâd be hard-pressed to find someone who truly believes that purchasing a product makes the company that produces it responsible for all your actions â but this is one of the ways the world works. Brands are inevitable in American life, as Rebecca Jennings wrote in 2018, and when they donât take advantage of these moments, the way that Coca-Cola declined to with Christine Blasey Fordâs consumption of their soda during the Brett Kavanaugh hearings, some online will actively call for them to capitalize on it.
This is a direct result of brand building, the mechanism by which companies become people and people become companies. Corporations have long tried to humanize themselves; theyâre people too, as the saying and legal reality goes, at least in the United States. Brand building means utilizing voice and perspective, engaging with followers, honing your message, knowing your audience. Google âhow to build a brandâ and nine million marketing firms with names like FizzSnap will give you this same advice.
Individuals, especially influencers and media personalities, use those same tools to create optimized, public-facing versions of themselves for fun and profit. Nowadays, weâll talk about say âthe Kylie Jenner brandâ and the âthe FritoLay brandâ and those entities are effectively the same or at least can merge together on the same plane.
There was a time when brands avoided controversy altogether, but those days are long gone. In the last few years, brands have become more and more political. This is in large part because customers respond well to it, eagerly buying Nike after they supported Colin Kaepernick or cheering on Chobani for boosting refugees. Weâre a politically divided nation, and as Jessica Li told Nadra Nittle for Vox in 2018, âBrands might feel like theyâre able to take a stronger stand and get more support from their target market.â Even losses from one side of the aisle can mean a boost from the other, as Nordstrom learned when right-leaning customers came out in droves as a big âF-youâ to protests of the store carrying Ivanka Trumpâs line.
This opportunity has, in the intervening years, become an expectation, which now borders on a requirement. As AdAge diligently tracks, brands weigh in on everything from Black Lives Matter to the coronavirus to the election.
Thatâs why itâs far from just Axe weighing in Wednesdayâs horrific events. Ben & Jerryâs, a company with a history of interest in social justice movements, said, âYesterday was not a protestâit was a riot to uphold white supremacy.â Patagonia called out hypocrisy with regard to how Black Lives Matter protesters were treated. Coca-Cola tweeted a statement that they were âstunnedâ at the action and urged a peaceful transfer of power. Chevron called for a peaceful transition as well, saying they look forward to working with President-elect Biden.
We call for the peaceful transition of the U.S. government. The violence in Washington, D.C. tarnishes a two-century tradition of respect for the rule of law. We look forward to engaging with President-Elect Biden and his administration to move the nation forward.
â Chevron (@Chevron) January 7, 2021
These responses felt, not to put too fine a point on it, on-brand. Ben & Jerryâs and Patagonia are historically progressive companies, and they issued clarifications about the protests. Major conglomerates, like Coca-Cola and Chevron with more complicated reputations, called for business as usual. But there were some surprises, too. The head of the National Association of Manufacturers â a group that represents Exxon, Pfizer, and Toyota among about 14,000 others â called for President Trumpâs removal from office.
NAM Chief Executive Jay Timmonsâ hardline is particularly interesting, a position many prominent Democrats wonât even seem to take. Trump is the businessman president, after all. Heâs used the reputation of the very idea of âbusinessâ to sub in for his own, and heâs been encouraged by many in the community. The businesses are as much his constituents as the people who stormed the Capitol.
The fact is that Americans live under certain systems. Thereâs our system of government, democracy (kind of, arguably, a question for my colleagues in the politics section), but just as important is our economic system: capitalism. Itâs a word we say so much that it stops meaning anything, but it just means that private actors control trade and industry. Historically, there has been some interplay between capitalism and government, but since the 1980s, weâve been more and more concerned with how the government might be hindering capitalism, responding to the fear with increasing deregulation and not as pressingly concerned with how capitalism may be hindering the government. (Although it certainly pops up from time to time, like when we try to discuss campaign finance reform.) Capitalism has grown and grown over this time, and now is arguably the dominant force in American life.
Maybe itâs even simpler than that, even without all the deregulation: Companies and their attendant brands are an integral part of our lives. Theyâre our employers; they provide what we eat and how we get dressed and get around and talk to each other. For most people, their congressional representation is, at the very least, a lot less present in their day-to-day than Amazon. Theyâre inevitable.
Many, many, many of these corporate entities that we simply cannot escape have seemingly been fine with the presidentâs actions as long as the stock market performs. Now, following five deaths in the nationâs Capitol building, capitalism is pushing back to varying degrees. Of all the things to take issue with companies for â abusing and exploiting workers, polluting the planet, manipulating and taking advantage of consumers, avoiding regulation and shunting responsibility â popping up to say âHey, just so you guys know, weâre against insurrectionâ is like, whatever, fine.
Odds are, more responses are to come. Whether or not they should is a question that comms teams and social media managers across the country are weighing as we speak. Weâll likely see debates about who is attempting to profit off this moment and how, and woof, no one should; we are all poorer for it. As Jayde I. Powell, head of social for herbal beverage company Sunwink, wrote for AdWeek, this is not a marketing moment. Itâs not â but it is something else thatâs normal these days, a corporate reality that exists uncomfortably in between opportunity and obligation. (Plus, Trumpâs about to leave office, so itâs hard to lose anything by speaking out now.)
Brands are weighing in thanks to the same force that caused influencer after influencer after your normal-if-clueless-friend-from-high-school to post black squares in support of Black Lives Matter â if only those influencers and high school classmates employed thousands of people and had sway in the global markets. Itâs social pressure and putting on the right face; itâs brand building and maintenance; itâs the natural consequence of companies being as powerful as the branches of government. Itâs absurd, and itâs inevitable in our severely broken system of systems.